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Business & Economics:Customer Service

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	1	Loyalty Rules: How Today's Leaders Build Lasting Relationships Reichheld Frederick F. Harvard Business School Press (July 3, 2003) 7/3/2003 1591393248 / 9781591393245 Paperback New This book is brand new; never used or opened. No remainder marks. This is a softcover edition so it may have some shelfwear. Price: 9.95 USD
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	2	A Practical Guide to Call Center Technology Waite, Andrew & Andrew J. Waite CMP 2002 1578200946 / 9781578200948 Paperback As New This book is like new; no remainder marks. It does have some cover shelfwear. Inside pages are clean. ; 1.26 x 8.74 x 5.98 Inches; 497 pages Price: 27.30 USD
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	3	Kaizen Strategies for Customer Care (Kaizen Strategies Series) Wellington Patricia "financial Times/Prentice Hall (January 25, 1995) " 1/25/1995 027361472X / 9780273614722 Hardcover Very Good This book is in very good condition; no remainder marks. Dustjacket does have some shelfwear. Inside pages are clean. Price: 49.95 USD
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